Privacy Policy

fLaiv.ai ("Company", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services.

We collect information in several ways: • Information You Provide: Name, email address, phone number, company information, and account credentials when you register or use our services. • Automatically Collected Information: IP address, browser type, operating system, referring URLs, and pages visited. • Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze usage patterns. • Third-Party Data: Information from social media platforms when you use social login features.

We use collected information for: • Providing and improving our services • Processing transactions and sending related information • Sending promotional communications (with your consent) • Responding to your inquiries and providing customer support • Analyzing usage patterns and improving user experience • Detecting and preventing fraudulent activities • Complying with legal obligations

For our AI-driven formulation services: • Your project data may be used to improve our AI models, subject to your explicit consent • Commercial users can opt into data training programs for model customization • All data used for training is anonymized and encrypted • You retain full ownership of your proprietary data • We maintain strict data isolation between users

We may share your information: • With service providers who assist in our operations • With business partners for joint offerings (with your consent) • When required by law or to protect our legal rights • In case of merger, acquisition, or asset sale • With your explicit consent for other purposes

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You can request deletion of your account and associated data at any time, subject to legal retention requirements.

Depending on your location, you may have the right to: • Access your personal data • Correct inaccurate information • Request deletion of your data • Opt-out of marketing communications • Data portability • Withdraw consent for data processing To exercise these rights, please contact us at [email protected]

We implement industry-standard security measures including: • SSL/TLS encryption for data in transit • AES-256 encryption for data at rest • Regular security audits and penetration testing • Access controls and authentication mechanisms • Employee training on data protection However, no method of transmission over the internet is 100% secure.

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our Services, you consent to such transfers.

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

We use cookies and similar technologies to: • Remember your preferences • Understand how you use our Services • Improve our website functionality • Deliver targeted advertising You can control cookie settings through your browser preferences.

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know, delete, and opt-out of the sale of personal information. Please contact us at [email protected] to exercise these rights.

If you are a resident of the European Union, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, and data portability. Our legal basis for processing is your consent or our legitimate business interests.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our Services following the posting of revised Privacy Policy means that you accept and agree to the changes.

If you have questions about this Privacy Policy or our privacy practices, please contact us at: Email: [email protected] Email: [email protected] Address: Hong Kong